Customer Support: (707) 668-2030

  Customer Support: staff@ibh.com

Solutions and FAQ

Billing/Accounts


  • Trouble Signing In? If you have registered for a course on this website, enter in the email address and password you provided when you signed up. If you were signed up by someone else or have forgotten your password click on the 'Forgot your password?' link on the login page. If you have forgotten your user information or you are encountering an error contact support at (877) 602-9877
  • Is Payment By Check Accepted? You have the option to pay by check at the end of the checkout process, simply click the 'pay by check' box and complete the instructions on the following page. Within one business day of receiving your fax, support will register you for the requested event(s) and you will receive a confirmation email. Payment must be received one business day prior to the start date of your course in order to access program content.
  • I Need To Change/Cancel/Refund My Course To reuqest a change/cancellation/refund of your course support at 877-602-9877. We will need the following information: Email Address Date & Name of Webcasts

Preparing For A Webcast


  • How Do I View The Webcast/Test My System? Click on your account name above, you will be redirected to your account. If you are not logged in, click on the 'Sign In or Register' link above to sign in. Under Pending Online Seminars, locate the name of the webcast you've registered for. Click on the 'Launch Viewer' button underneath the webcast title. You may see a test video playing in the viewer. The webcast video will replace this test video within 30 minutes of the scheduled start time without any user action required. You may also use this test video to test your system prior to the webcast to ensure you are able to view the event.
  • I Can't Find/Am Missing My Course Materials Your course materials are located under the 'Handouts' button under your course title in your account page. Unfortunately some speakers do not release their slides for download, so they will not appear under the 'Handouts' button. If you feel you are missing course materials in error, please contact support.
  • Can Webcasts Be Viewed On Mobile Devices? Yes, mobile viewing is fully accessible on all iOS and Android devices. Simply follow the same steps you would on a PC/Mac to view your webcast.
  • Can I Stop & Start On-Demand Courses At Any Time? Yes, for all on-demand classes you may pause the viewing and even re-open the viewer and the program will remember where you left off. This ability does NOT apply to live webcasts aired at a specific date and time.

Technical Issues


  • I Can See The Video, But I Can't Hear Anything Confirm that sound is enabled on your computer. Check that your system volume is not muted Check that the volume on the viewer is turned up If you have external speakers, check the following - The speakers are plugged into an outlet The speakers are plugged into your computer The speakers are turned on and the volume knob is turned up If you have built-in speakers, check the following - The speaker are not muted via a mute key on your keyboard Try closing the viewer tab, returning to your online account and launching the viewer again. Test audio from other flash videos from another site, e.g. www.youtube.com If you are still having issues hearing the webcast, please contact your System Administrator for additional help.
  • My Video Is Stuck On Break/Has Stopped Playing Try refreshing your viewer by pressing the 'F5' key on your keyboard (Windows) or by pressing the 'Command' and 'R' key on your keyboard (Mac). Additionally the viewer can be closed and relaunched by clicking on "Launch Viewer" again from your customer account, or by following the link in your email.
  • Who Do I Contact If I Still Have Questions? If you still have questions, you can contact support by phone at 877-602-9877

Certification


  • How Do I Access My Certificate? If you are viewing this from the website: Click on your account name above, you will be redirected to your account. If you are not logged in, click on the 'Sign In or Register' link above to sign in. Your course will be located under the My List tab. Click on the 'Certificate' button and navigate to 'Download Certificate', you will have the option to download or email your certificate. You may first be required to swear to an affadavit, answer a quiz or complete an evaluation in order to receive your certificate. If you are viewing this from the webcast viewer: Once the program has finished, click on the 'Certificate' tab You will have the option to download or email your certificate. You may first be required to swear to an affadavit, answer a quiz or complete an evaluation in order to receive your certificate.

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