I Can See The Video, But I Can't Hear Anything


Created On 06/26/2017  - Modified On 08/25/2016

  • Confirm that sound is enabled on your computer.

    • Check that your system volume is not muted

    • Check that the volume on the viewer is turned up

    • If you have external speakers, check the following -

      • The speakers are plugged into an outlet

      • The speakers are plugged into your computer

      • The speakers are turned on and the volume knob is turned up

    • If you have built-in speakers, check the following -

      • The speaker are not muted via a mute key on your keyboard

  • Try closing the viewer tab, returning to your online account and launching the viewer again.

  • Test audio from other flash videos from another site, e.g. www.youtube.com

  • If you are still having issues hearing the webcast, please contact your System Administrator for additional help.


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