My Video Is Stuck On Break/Has Stopped Playing


Created On 06/26/2017  - Modified On 08/25/2016

  • Try refreshing your viewer by pressing the 'F5' key on your keyboard (Windows) or by pressing the 'Command' and 'R' key on your keyboard (Mac).

  • Additionally the viewer can be closed and relaunched by clicking on "Launch Viewer" again from your customer account, or by following the link in your email. 


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